A family of three, denied boarding a British Airways flight to the US due to a payment issue, won compensation of Rs 1.2 lakh in a consumer court. Despite paying over Rs 3 lakh for tickets via the travel agency CheapOair, their booking was suspended without notification. The court held both the airline and agency accountable for negligence and harassment.
Family denied flight, court orders airline & travel agency to pay Rs 1.2L
