Passengers on the Gitanjali Express faced consequences for complaining about the food quality and price. IRCTC staffers allegedly assaulted passengers, holding a social worker hostage for over an hour until RPF intervened. Satyajit Burman, the social worker, filed a complaint, leading to a case against seven IRCTC employees.
Social worker assaulted, held ‘hostage’ by IRCTC pantry staff on Gitanjali Express
